Providing Quality Customer Services With Custom Guideline

Customer Service

***NOTICE*** Estimated delivery time is ONLY an estimate. We cannot guarantee delivery time. Once it leaves our facility, delivery is out of our hands and the responsibility of FedEx or UPS. We cannot guarantee a pickup time from our facility. Every item that leaves our facility has insurance, and to file a damage claim (if damaged upon arrival), you only have a 24-hour window to file the claim, or it will deny. If you do not notify us, the customer, within 24 hours, we cannot file a damage claim and cannot be held liable for damages.

Shipping & Delivery

Our preferred carrier is FedEx. All shipping charges are prepaid and added to the invoice. We do not ship C.O.D. For certain heavy items, we use Freight carriers. The Freight shipping charges, where applicable, are added to your invoice. Orders must ship by freight take five to seven business days. Shipping for items via freight will have an additional charge. Delivery is available to physical addresses in the lower 48 states. (Sorry, no P.O. Boxes or freight forwarders.) Transit time is 5-7 business days once your order has been processed. Extra charges may apply for delivery after business hours or on the weekend. Expedited shipping is not available on freight orders.
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Privacy & Security

At Pretty-Salon, your privacy is a priority. Shopping online has changed our lives. At Pretty-Salon, your trust and satisfaction are of the utmost importance. We seek to provide you with products, services, and offers of value. We use information from our interactions with you and other customers and other parties to help us achieve that goal.

Because we recognize and respect your privacy, we have instituted policies intended to ensure that your personal information is handled in a safe, secure, and responsible manner.

How do we use your information?
The information we collect is used:

  • To complete your purchase transactions;
  • To provide the services, you request;
  • To contact you about the status of your orders;
  • To improve the content and layout of our Web site, our merchandise selections, customer service, and overall customer shopping experience;
  • To notify you about updates to our Web site or for marketing purposes
  • To identify your product and service preferences so that you can inform of new or additional products, services, and promotions that might be of interest to you.

When you supply us with personal information online to request a catalog or order a product, the information you provide will add to our customer file. You may receive occasional mailings with information on new products and services, discounts, special promotions, or upcoming events that might be of interest to you. If you do not wish to receive such e-mail in the future, please send us an e-mail requesting to be taken off the list.

We protect against unauthorized disclosures by limiting access only to our employees who need the information to do their jobs. We also inform employees about their responsibility to protect our customers' privacy and give them clear guidelines for adhering to our business ethics standards and confidentiality policies.

We limit the information we provide to outside companies to only the information we believe is appropriate to enable them to carry out their responsibilities under our contracts or offer you products and services we think might be of interest to you. We require that the information provided be used only for the specifically authorized purpose and maintain its confidentiality.

What are cookies?

Most Internet sites, including ours, collect data about visitors through "cookies." Cookies are small software programs that help sites recognize repeat visitors by assigning a random number to each desktop for tracking content preferences and traffic patterns. We use cookies to connect your computer with the information we store for you at a separate location. Examples of this information include your account preferences, items added to your shopping cart, user-specific information on pages accessed, and previous visits to our site. We do not use cookies to store any personal or financial information on your computer.

How can you update your information?

You can contact us to update or correct your personal information at or check your transaction information or the status of your orders at We will evaluate each request and reply appropriately and form of communication that ensures the security of the information you have requested.

Further Information

We suggest that you review this Privacy Policy Statement periodically as we may update it from time to time. This policy was last revised on June 22, 2009. When considering any change, your privacy will remain a priority. If you want further information or have any questions, please email us at
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Returns & Cancellations


Cancellations must be made before 1:00 pm EST of the day your shipment will be going out to avoid having fees incurred. Your order will be shipped out the SAME business day if ordered before noon; if afternoon, your order will ship out NEXT business day. NO returns, exchanges, or cancellations will accept customized/special ordered merchandise or non-stock merchandise. Any changes or cancellations will be allowed, provided the order has not been put into production. Suppose the order has begun production or happens to be en route to your delivery destination at the time of cancellation. In that case, the customer will be held responsible for partial, if not all, costs & fees incurred. Pretty Salon USA, Inc. reserves the right to refuse or cancel any orders placed on incorrectly priced products and incorrectly calculated shipping costs. Please allow 2-4 business days for the account's credit.

If Shipment is Damaged

Notify the deliveryman of the damage and have him note the extent of visible damage & the possible concealed damage onto the shipping bill. Contact the Delivery Company and inform them of the damage, inform them of your interest in filling a damage claim, and request that the transport company inspect the merchandise. Make sure you file a claim for damages. (In most cases, you may receive a cash adjustment for costs arrange for the transport company to cover repair costs and merchandise reimbursement.) Keep ALL original packaging materials; this will need until your claim is settled or for the return of your order. All damage claims must address to the transport company. The pretty-Salon USA. is not responsible for damages incurred during transport to the delivery destination. Damage claims about causes other than shipping will be reviewed and authorized for reimbursement at the discretion of our Claims Department. If merchandise is defective, notify Pretty-Salon USA, Inc. within 24 hours and retain ALL original materials, accessories, and packaging. Customer service representatives will instruct you on the additional steps that need to be taken. Failure to retain ALL original materials, accessories, and packaging may encounter delays and refusal of a damage claim.

How to Return an Order

Contact your Pretty-Salon USA, Inc. service representative and inform them of your request to return an order. Once your claim has been established, you will be given an Authorization Approval number. Confirm shipping arrangements with your service representative and re-package merchandise as it was upon delivery. We recommend that insurance be purchased on all return items for Pretty-Salon USA, Inc. is not responsible for damages during return transit. You will receive your payment/refund after shipping charges have been deducted, along with any additional return/restocking fees; you will receive your payment/refund. Proper reimbursement, credit, or exchange will only be allowed on authorized returns. Please allow 10-14 business days for your refund to process upon receipt of your return.


There will be a 25% restocking fee on all items approved for return. We will accept merchandise for return only within 21 working days of receipt; provided that the merchandise is in original condition, the customer has retained all original materials, accessories, and packaging. Fees may be increased if shipments are returned to us damaged or without the original box. Pretty-Salon USA, Inc. will NOT accept any return on Shampoo Units that have already been installed or connected for plumbing. Customers must receive an Authorization Approval number before a return. All returns are subject to inspection before approval for a refund. NO returns, exchanges, or cancellations will accept customized/special ordered merchandise or non-stock merchandise. Any attempts to return past the 5-day window will remain at the discretion of Pretty-Salon USA, Inc. Shipping charges are non-refundable, and the customer will absorb all applicable fees. The customer is responsible for providing proper packaging and may be held responsible for additional shipping fees (i.e., call tags, shipping insurance, and repackaging). Any merchandise received not by the above-stated policy will be denied return delivery acceptance. All returns will be carefully reviewed and authorized at the discretion of Pretty-Salon USA, Inc. Please call our representatives for an RMA number before returning an item. Any item returned without RMA will delay the return process severely.

If you have any questions about our Return Policy, please contact us at +1 (877) 458-1880

This warranty does not cover consequential damages (the cost of repairing or replacing other property damaged when the equipment does not work properly). This warranty does not cover transportation to and from the dealer or manufacturer to get warranty service, loss of time, loss of use, loss of pay, towing charges, bus fare, car or truck rentals, or other incidental damages.


No C.O.D. service is available. All merchandise has to be prepaid before shipment is made.
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After your order has been sent to Pretty-Salon USA, Inc., you will receive an email: Order Confirmation email - this email will send to you within 1 business day of submitting your order. It is a confirmation that your order has been received in our order processing system. Included with this email will be an invoice. It is confirmation that your order has been accepted and processed (or refused) by Pretty-Salon USA, Inc.

We can also accept orders by email: or by Fax: +1 (770) 300-0191. You may want to give us your credit card information on the phone at +1 (770) 300-0190. We do NOT recommend sending credit card information via fax or email.

Cancelling or Changing your Order

If you want to cancel your order, you must do so before entering the shipping process. Otherwise, FedEx will implement a $65 fee if the order isn’t already enroute to the destination.

If the item you want to cancel or change has already entered the manufacturing process but not the shipping process, you can still cancel your order by sending us an email at, and you will be charged a stocking fee at our discretion. Cancellation is not allowed after the items have been shipped.

If the item you want to cancel or change has already entered the shipping process you may return the item. Check our Returns Policy for more information.

All undeliverable address packages that return to us are subject to a restocking fee at our discretion which shall not exceed the purchase price of the undeliverable goods. If Purchaser refuses to accept goods ordered, it will be liable for cancellation charges. Refused orders are subject to a restocking fee at our discretion, plus any storage and freight charges incurred for non-acceptance of shipment.

NOTICE: By buying on you agree to accept the Manufacturer's Conditions of Sale when applicable.

Important Ordering Information

Due to your PC settings, actual colors may slightly differ from the samples shown. The colors of woods may slightly change when exposed to light; therefore, it is difficult to have the same color shade over time. Both woods and varnishes could not be guaranteed identical over time, as they may differ according to different supplies.

Some parts like armrests or other structural elements are manufactured in solid wood, while general furniture is finished in plywood. Therefore, even if the material and the color are the same, it will be impossible to have identical color shades and visual effects. Our bases, armrests, and structural elements are made with molds. Due to the material's porosity, possible surface imperfections have not complained. The height of the chairs is always indicative since it depends on the selected base.

Dimensions of products are indicative and taken from manufacturer literature. Refer to dimensions in centimeters for real dimensions. Slight differences from dimensions shown may occur and have not to have complained. The manufacturers reserve the right to improve or change the products without notice. Slight differences from pictures shown have not to have complained.

Orders for special products cannot be canceled or changed.

Both and the manufacturers are not responsible for the nonexecution, irregularity, or delayed deliveries affected by any cause of forces of nature and in the event of modifications required by the purchaser. The terms of delivery are not binding and contingent on the availability and production capacity of the factory at the time of the commission. In any case, the purchaser will not be entitled to damages of any kind.

The goods remain property of the Seller until payment is fully made.